421 field notes in english language · 141 Einträge in deutscher Sprache
Build, learn, measure
Hints, notes, annotations on transparent communications, customer development and strategy.
Torque
Why torque is important
- Sincerity helps to create torque.
- Pushing harder does not create torque, instead it often creates burn-out.
- Smart choices create torque.
How we chose our friends
Some folks have 400 real friends, others have 400 followers on Twitter or Facebook. Amazing!
What does it take to become a friend of another person?
- People like people who are alike
- People who share interest
- People who are helpful
Alternative take
- People like people who share values
Equanimity
Sincerity and steadiness create trust. A nervous, volatile, wary, stressed out character doesn’t.
Which road do I take?
One day Alice came to a fork in the road and saw a Cheshire cat in a tree. Which road do I take? she asked. Where do you want to go? was his response. I don’t know, Alice answered. Then, said the cat, it doesn’t matter. — Lewis Carroll, Alice in Wonderland
After sales communications
It’s so easy to get this one completely wrong.
- Find the client
- Make the deal
- Prove the client right
Everyone has doubts, worries and — sometimes baseless — fears, especially after making a deal. Whatever it is, don’t leave your client alone. Stand by him, closely. Hold his hand. Demonstrate that you deserve his faith. Anticipate his concerns and act appropriately, don’t be a talker.
After sales communications
- Have your website answer questions customers are likely to have.
- Take the client’s call when he calls.
- Reply to his email as timely as possible.
- Don’t be stressed out, ever.
Don’t spoil the user exxperience, exceed the customer’s expectations. Make him a believer. Always.
Transparent Communication
A new Culture of WE
Transparent Communication opens new doors for us to access a more extensive level of information in our lives. When we let go of our individual focus, we are able to experience the dynamics of life to a much greater extent. This allows us to move beyond the interpretation (understanding) of humans as objects in the physical world and thus experience humans from within.
If we recognise that rather than meeting people, we encounter realities in which these people emerge, based on what they believe and defend, we develop a deeper compassion and understanding. We are aware that in this world we all wear a false smile.
Once we begin to comprehend the inner experiences of others, and to create through our being, we make a quantum leap in our communication. We lift communication up to the next level of evolution. This helps us to acknowledge the true cause of many conflicts, looking beyond the symptoms to the root of the problem.
Transparent Communication is a way of life in which different levels of consciousness as well as different levels of development and intelligence are included. It requires of us that we engage in an experientially oriented exploration of life. Only then will we truly learn to comprehend the world as a form of exchange in which we share a common space of interaction and learn to recognize the cosmic addresses of conscious content. We are in direct relationship rather than being distracted by symptoms. A high degree of interpersonal clarity is thus achieved, supporting our authentic expression, not to mention an expansion of the collective intelligence.
This is the basis for a Higher WE.[1]
1. Transparent Communication, Thomas Hübl - Spiritual Teacher
A state of Transparency, Video
Dedicated personal assistance
Business Model Generation
A business model describes the rationale of how an organization creates, delivers, and captures value.
Personal assistance
This relationship is based on human interaction. The customer can communicate with a real customer representative to get help during the sales process or after the purchase is complete. This may happen on-site at the point of sale, through call centers, by e-mail, or through other means.
Dedicated personal assistance
This relationship involves dedicating a customer representative specifically to an individual client. It represents the deepest and most intimate type of relationship and normally develops over a long period of time. In private banking services, for example, dedicated bankers serve high net worth individuals. Similar relationships can be found in other businesses in the form of key account managers who maintain personal relationships with important customers.[1]
Self-service
In this type of relationship, a company maintains no direct relationship with customers. It provides all the necessary means for customers to help themselves.
1. Drawing A Business Model
“Lots of people have been working on how to diagram and draw a business. I had my students drawing theirs for years, but Alexander Osterwalder’s work on business models is the clearest description I’ve read in the last decade.” — Steve Blank
Emulating Empathy
As for me, what I had emulated became second nature. Most of the time I can’t tell which mode is running. — Steve Blank
