8 questions I like to be clear about

Frequently asked questions

100% Satisfaction Guaranteed

If you’re not 100% satisfied with the results from my services, request a full refund within 7 days after we start work together. No questions asked. Promise.

If I don’t help you to run a project that gets results, I don’t want your money. I want you to walk away (and hopefully come back) satisfied no matter what. If you’re not completely satisified, by all means request a full refund. I’ll issue your refund in the same form of payment it was received, and that’s that. No questions asked.

Hire a Strategy Adviser

Modern life can be a bit overwhelming. A strategist provides direct (first-hand) experience, guidance, planning and structure.

Hire for a driver job

If you need a driver who’s experienced with sophisticated transportation, won’t ruin the rims of a Bugatti Veyron 16/4 in the carwash and is ready to take a product across 3 borders fast and safely — I may be your man.

Hire for a photographer job

I shoot, post, design pages, deliver. As a professional amateur photographer I specialize in inobtrusive small sensor cameras and post-process for fine-tuned image integration with websites that clearly send an emotional message.

How to hire a Personal Assistant

  1. Why hire a »Personal Assistant«?
    The »Personal Assistant« makes you feel strong, secure and comfortable. He fights emotional and financial waste and fixes problems. You will know your life in good hands though the degree to which results are experienced will be unique.
  2. What exactly is a »Personal Assistant«?
    He’s the »right hand« of his client. A silent guardian. He is a highly-educated multi-level specialist whose focus is your success. A universal manager type of special friend who is on the payroll of the client. He is not a secretary, a valet, or the young man from the neighborhood.
  3. What does a »Personal Assistant« do?
    There are no ready-made answers. You’ll learn when you find yourself in a situation that is in dire need of attention - and you look for relevant support. He usually walks in his client’s shadow and advises him on his best options and alternatives in every situation. He will take care of problems as they pop up into your face, something your secretary or family usually can’t do for you. He does not do office-work, run errands, walk the dog.
  4. What services exactly?
    Personal Assistants provide services with Communications, Entertainment, Logistics & Transportation, Personal Development, Security. They usually specialize in one or more of these fields.
  5. What does it take to be a »Personal Assistant«?
    Perseverance without equal. Passion and compassion, sincere and relevant experience. Chances are he has walked through your pain before.
  6. “We have great in-house people. Why would we hire an outsider?”
    There rarely is a right person available in-house to provide the appropriate specialized services. Depending exclusively on management and in-house personnel may be part of the problem. Insist on quality information.
  7. What is the role of a »Personal Sherpa«?
    Often, he is the first and only contact person. The Sherpa must understand that his or her role is to point out policy issues, unspoken assumptions, etc., but not to advocate an answer. The guide is there to point the way, not to select the destination. He or she must remain neutral. Sherpas must be comfortable knowing they will usually be replaced in a while, as a good Sherpa will naturally become a focus for any frustrations management feels with its board.
  8. Silently and efficiently
    Keep in mind that this person is a professional and a hard worker on your behalf. Listen to what your Sherpa guide tells you about the land and the climb. He or she has climbed these mountains and knows them intimately. Respect this person’s knowledge and use it to make your climb memorable and as safe as possible. Remember, even though the Sherpa is hauling your gear and blazing your trail, he or she is not your lowly servant. Treat him or her with the respect you would want to be shown.
  9. Respect
    It’s everything. When an issue becomes important for a client it will be considered a priority - given what else might be on his plate right now. When the problem is immediate enough he can put resources into a solution at this point. That’s when the client names his price. A thoughtful offer (an initial gesture) buys him respect and will trigger evaluation whether to consider the job - or not. Doing great does not come cheap. All payments are 100% up front.
  10. References
    While I have been working for clients in Europe, United States and other places I do not talk about assignments. Take a good look at the information provided on this website, read the words, look at the pictures. By the time you will be contacting me you know exactly who you are dealing with (and know more about me than my Mum & Daddy do) — and we’ll focus big time on your challenge.
  11. Attitude
    My ideal client is working to make the world a better place for all of us to live in. She’s well educated, articulate and passionate about the mission of the organization she represents. She has good boundaries and excellent time management skills. She’s focused and stands up for what she believes. She knows what she wants her communications to accomplish, and while curious about how software works, she is respectful of my knowledge and experience; she trusts me to do a good job for her. She has good financial management skills or works for an organization that does. She may not be the “decision maker” in her organization, but she has significant influence in the decision making process. She learns fast and she can laugh at herself, and with me. We build a relationship that will outlast the actual job, learn from each other and enjoy ourselves while getting the result.
  12. Getting real
    When I feel the client is ready for it I may make a suggestion. I’ll escort him on his schedule as far as he wishes to go. When an issue is identified I research deeper into its options and point to what seems a best alternative taken what else is on the clients plate right now. I take care of the issue. For special tasks I contact seasoned specialists. When the pace needs to be fast, that’s how we do it. Otherwise I tend to slow things down. My work is very much about tactical presence of mind, experience, intuition and level-headed leadership.
  13. Why do you refer to yourself as an independent »Executive Consultant, Personal Advisor?
    While the work in the field requires a lot of hands-on experience many challenges and projects depend on strategy and careful planning. As a seasoned »Personal Sherpa« I have grown into the role of a counsellor / adviser — and prepared for next-level challenges.
  14. Can you be contacted at any time?
    I spend many hours in front of an Apple MacBook Pro and instant-message (video conference) with associates and clients on iChat or Skype when required; I don’t chat but will respond to a serious call. When working with a client communications are scheduled as discipline allows for efficiency. Depending on the importance of the job I offer absolute availability.
  15. Do you work alone or as part of a network?
    I work alone, bring in trusted associates (people who’ll do to ride the river with) when necessary and have formed my own network: 911 Personal Assistant. Other than that I have no ties.

911personalassistant.com  »

No-Go

There are a few things that are a “No-Go” for me when considering a client or a job.

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Cancellation is accepted in written form only and needs to be confirmed to become effective. I will confirm a cancellation within 24 hours.

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